Filing a Claim with Reserv

File a claim for your Pet Business International insurance coverage today.

Filing Your Claim

Email

Start Claim

Or email pbi@reserv.com

Phone

Give our Claims team a call at
+1 (646) 847 0012.

Service Hours
*Mon. - Fri. 9am - 5pm EST

*Please note that Reserv observes all federal holidays.

Claim Submission Checklist:

To help ensure the fastest resolution time for your claim, please make sure to include as much information as possible for our adjusters.

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Claim submissions should include:

First & last name
Email
Phone number
Address
Policy number
DOL
Loss details
Any relevant photos or videos

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If submitting a claim via mail, please make sure to include a contact email address and phone number.

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FAQ

Who is Reserv?

Reserv is a digital-native Third Party Administrator (TPA) building cutting edge claims technology that allows us to provide insureds with a clean, streamlined claims experience. We have assembled a team of veteran claims adjusters committed to delivering superior customer experiences and excited to tackle the long-standing challenges of the claims industry.

What happens after I submit my claim?

Once your claim has been submitted, the Reserv team will send an acknowledgment email. If we need additional information to start the review of your claim, we will request it in the acknowledgement email.

How do I follow-up on my claim if I have a question or additional information?

Please reply directly to the acknowledgement email that you received from Reserv. If you cannot locate the email, please reach out to pbi+inquiry@reserv.com

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I have a question about my policy.

Policy administration should be handled directly with Pet Business International. Please navigate to Enquiry Form - Pet Business International.

What is Reserv’s mailing address?

Reserv Claims Analysis, LLC
224 W 35th St.
Suite 500
New York, NY 10001